Mystery shopping

Mystery shopping is a tool used by market research companies as a tool to measure quality of retail service. Companies send mystery shoppers to 'act' as shoppers or to legitimately shop in return for some combination of cash, store credit, purchase discounts, or the goods or services purchased. Instructions to mystery shoppers can include a script of behavior, questions to ask, complaints to give, purchases to make, and measures to record, such as time it takes to receive attention from an employee or receive a service.

Current project

  • "Mystery shopping" action for "Photoland" company.
    During long time our company organizes this action for the biggest Novosibirsk photo-company "Photoland".

Finished projects

  • "Mystery shopping" action for "Modern trade systems" company